Service status

MAXFI does not publish a live status page. If payments or the API are not working as expected, report it with the form below. Reports go to the MAXFI network operations (NOC) queue with the highest priority.

What to include

• when the problem started, with your time zone;
• the payment_id or order_id of the affected payments;
• error.request_id from the API error response;
• whether test mode, live mode or both are affected.

Check that the API answers

This request returns status "ok" while the MAXFI API answers. It does not show the state of individual payment methods.

curl https://maxfi-api.exezine.az/v2/health

{"status":"ok","service":"maxfi-gateway","api_version":"v2","timestamp":"2026-11-13T09:00:00.000Z"}

Report a problem

Use this form for production problems only. Other questions: contact page.